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Customer Service

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Productivity26 Oct 2026 · #52Strongly WordedPaste what went wrong, the dates and what you want. Get a firm, polite complaint with the facts in order, one clear ask and a deadline, ready to send to the company.InCompany: SoundHaus online shop, customer service by email.OutIf they ignore itEasy
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0:00 The mess€249 headphones, left earcup dead on arrival, three chats, two "we've escalated your case" replies, no refund after 19 days.
0:08 The factsOrder #48213, delivered 1 October, fault reported 2 October with a video, ticket 77120, chats on 8 and 15 October with no outcome.
0:16 The askA full refund of €249 and a prepaid return label, confirmed in writing by 6 November.
0:24 If they ignore itOne calm line saying you'll take it to your card company as a dispute, with this letter and the chat history attached.
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